Donor Frequently Asked Questions (FAQ)
Below are the most frequently asked questions about donating to the Internet Society.
What is the Internet Society?
The Internet Society is a global charitable organization empowering people to keep the Internet a force for good: open, globally connected, secure, and trustworthy. We believe the Internet is for everyone and people are at the heart of our mission. Learn more about us.
Where can I find more financial information about the Internet Society?
The Internet Society is committed to transparency. You can find our latest financial reports on our Organizational Reports page.
What are the Internet Society gift acceptance principles?
The Internet Society is a public charity. We rely on donations for our operations, and solicit and accept funding, gifts, and contributions consistent with our mission and vision. Read our gift acceptance principles.
Will I receive a confirmation email and tax receipt?
Yes, you will receive a confirmation email with a PDF receipt once your donation is processed. Please retain this email for your records. This email will also contain a link to your secure donor portal where your information is stored. The donor portal is a self-service dashboard where you can manage any recurring plans, view donation history, and update your profile information. You can access your portal using a secure link, which is emailed to you each time you want to view their dashboard.
If you’re having any trouble, we’re here for you! Email us at [email protected].
My payment failed, what do I do?
If your donation payment fails, please attempt to make the donation again with the same method or a different payment method. If your recurring donation failed, please update your payment information on your secure donor portal page.
How do I update or cancel my recurring donation?
After you donate, you will receive a confirmation email. Please retain this email for your records. The email will have a link to your secure donor portal. The donor portal is a self-service dashboard where you can manage any recurring plans, view donation history, and update your profile information. You can access your portal using a secure link, which is emailed to you each time you want to view their dashboard.
Each recurring plan in the portal includes an option for canceling the plan. When you select the “Edit payment details” option for a recurring plan, it launches a modal with payment settings. From this modal, you can change the amount of your donation, opt in or out of covering transaction costs for the donation, and modify the plan’s frequency, charge date, and payment method.
I would like to donate, but I don’t have any form of online payment. How can I contribute?
If you don’t wish to use any form of online payment, you can send us a check. Please make checks payable to the Internet Society, and they must be payable in U.S. dollars. Mail checks to Internet Society, Suite 400, 11710 Plaza America Drive, Reston, Virginia, USA, 20190. A receipt will be mailed within four to six weeks after the donation has been processed.
How will my donation make a difference?
All gifts support the Internet Society mission. Take a look at our Impact Report to see what we've already achieved together.
Do you have to be a member to donate?
No, you don't have to be a member to donate. There are many additional ways to help build the Internet and make it stronger. You can follow us on social media or have a look at our Get Involved page.
Are my donations tax deductible?
Internet Society is a tax-exempt organization under IRC code 501(c)(3). No goods or services have been provided in connection with this gift. Please consult your tax advisor regarding specific questions about your deductions. Internet Society's federal tax identification number is 54-1650477.
If I make a donation, how do I get a tax receipt?
When you make a contribution through our online donation page, you will receive a tax receipt via email. (Check your spam or junk folder if you don’t see that email arrive in your inbox.) For checks, a receipt will be mailed to you within four to six weeks.
If you're having any trouble, we're here for you! Email us at [email protected].
Can I get another tax receipt if I lose the one I was sent?
Yes, no problem! If you made a contribution through our online donation page, you will receive a confirmation email. That email will have a link to your secure donor portal where you can download your tax receipt again. Email us at [email protected].
Can I make a recurring donation?
Yes, you can. You can simply choose the “monthly” option on our online donation page. We can also accept checks for recurring payments. Please be sure you mail them to our United States office at Internet Society, 11710 Plaza America Drive, Suite 400, Reston, Virginia, USA, 20190.
Can I start a fundraiser?
Yes, you can start your own fundraiser or join an existing one. Visit our Start a Fundraiser page and follow the instructions on the page.
How can I get my company to match my donation?
Many organizations match their employees’ tax-deductible donations. If your employer offers matching donations, we welcome you to get in touch with us at [email protected].
I donated! How else can I get involved?
Thank you! You've just helped to support a global movement of people dedicated to keeping the Internet open, global, and available to everyone everywhere. There are lots of ways you can get involved. Start by following us on social media and having a look at our Get Involved page.
When I make a donation, how long do you keep my personal data?
At the Internet Society, we take your privacy seriously. We only keep your personal data for as long as we need it to do our work—and no longer. Read our privacy policy for more details.
How does Internet Society ensure my information is protected?
The Internet Society is committed to the privacy of our members, website visitors, and event attendees. Read our privacy policy.
Who can I contact with questions about my donation?
If you have a question about your donation, contact [email protected].
Image copyright: © Nyani Quarmyne